Return & Exchange Policy

Return & Exchange Policy
“Terms of Service”

Overview
This website is operated by Bed House.
The terms “we,” “us,” and “our” refer to Bed House.
Bed House offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the site following the posting of any changes constitutes acceptance of those changes.

You may not use our products for any illegal or unauthorized purpose.
Any breach or violation of any of the Terms will result in immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.
We also reserve the right to modify or discontinue the Service (or any part of it) without notice at any time.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to ly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Third-party links on this site may direct you to third-party websites that are not affiliated with us.
We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.
Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.
Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Our failure to enforce any provision of these Terms of Service shall not be deemed a waiver of such provision.

Note: Section headings used in this agreement are for convenience only and will not limit or otherwise affect these Terms.

General Terms

Accuracy, Completeness & Timeliness of Information:
We are not responsible if information made available on this site is not accurate, complete, or current.
The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.
You agree that it is your responsibility to monitor changes to our site.

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product deions, pricing, promotions, shipping charges, transit times, and availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

Delivery, Exchange, and Return Policy

• The customer has the right to return and get a refund if the invoice has not been received, within (3) days from the invoice date. The refund will be processed based on the original payment method within a maximum of 20 business days from the return request date.

• For unavailable products in the customer’s region or nearby areas, full payment or a 2-part payment is required before confirming the order. The invoice will not be issued until the first payment is made. Delivery costs are borne by the customer.

• The customer may return the product and receive a full refund within the first day of receiving the goods only if a non-repairable manufacturing defect is found.

• If the customer fails to receive the purchased goods within (60) days from the invoice date, a 10% monthly storage fee will be charged. After 4 months from the invoice date, the invoice is automatically canceled, and the customer is only entitled to a product exchange equal to the remaining value after deducting storage fees.

• The customer can exchange the stored goods before receiving them, with additional storage fees applied if the free storage period (90 days) is exceeded. A one-time extension for up to 15 days is allowed. After that, a 5% monthly holding fee is charged.

• The following items are non-returnable/non-exchangeable: comforters, all types of pillows, bedsheets, mattress protectors, mattress toppers, prayer rugs, air fresheners, and all accessories.

• Free delivery is available once inside main cities with our branches. If the customer misses the agreed delivery, a fee of 500 SAR will be charged for the second attempt.

• Orders above 1300 SAR qualify for free delivery within main cities; orders below this value will incur a 300 SAR delivery fee.

• If the customer picks up the product directly from the warehouse or showroom, Bed House bears no responsibility for any damage, defect, or shortage that occurs after handover.

• If goods are delivered and the customer requests to keep them sealed, Bed House is not responsible for any future damage or shortage once the receipt is signed.

• Delivery time is 3–10 business days in main cities (Riyadh, Jeddah, Dammam) and 7–14 business days in other regions.

Price Guarantee

• Product prices are subject to change without notice.

• We are not liable to you or any third party for any price change, suspension, or discontinuation of the service.

• General or seasonal offers do not apply to items that already have individual discounts.

Quality Assurance

• Returns are allowed within 3 days of receipt, with the original invoice. Returns from seasonal promotions are excluded.

• Products must be in excellent and clean condition for any exchange or return.

• If a manufacturing defect appears within the warranty period, the product (or the defective part) will be replaced within 48 hours, subject to company policy.

• A 150 SAR delivery fee will be deducted if the invoice is canceled after confirmation and delivery scheduling.

• Warranty does not cover misuse (e.g., breakage, tearing, liquid spillage, fabric damage, or frame/base issues).

• All products are covered by brand-specific warranties, with exchange limited to the same brand. Depreciation fees may apply. Original invoice is required.

• Invoices can be held for 90 days from the purchase date, extendable once for up to 15 days. After that, a 5% monthly fee is charged.

• Mattress warranty applies only if the sag exceeds 1 inch. Softness is not covered.

• Massage chairs are installed free once. Reinstallation or relocation incurs a service charge, to be communicated in advance.

• Electrical appliances, wooden furniture, and beds cannot be returned or exchanged after installation unless a manufacturing defect is found. Uninstalled items can be returned within 24 hours if unopened in original packaging.

• The following items are non-returnable/non-exchangeable: comforters, all types of pillows, bedsheets, mattress protectors, mattress toppers, prayer rugs, air fresheners, and accessories.

• The customer may cancel or exchange unreceived goods within 15 days, except custom orders or discounted items which are non-refundable and non-returnable.

• Refunds will be processed via bank transfer within 7 business days. Cash refunds are not offered.

Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of:
Al Mazroua Building, Hassan Bin Ali Street, Exit 11, Riyadh 11322, Kingdom of Saudi Arabia.

To request a return or exchange, please contact us through the website's live chat, social media channels, or email:
📩 [email protected]